Bookkonline Return and Refund Policy
Last updated: 3/10/2023
Thank you for choosing Bookkonline for your shopping needs. We prioritize your satisfaction and have crafted a transparent return process to ensure your peace of mind when shopping with us.
1. Returns
We take immense pride in our products and offer a generous 30-day return window from the date of purchase. Furthermore, all our products come with an extended one-year guarantee to underscore our commitment to quality.
2. Eligibility for Returns
a. Time Frame: Returns are accepted within a 30-day window from the date of purchase, ensuring you have ample time to assess your purchase.
b. Condition: To be eligible for a return, items must be unused, in their original condition, and include all tags and packaging. This ensures that you receive a full refund for items that meet our high-quality standards.
3. Initiating a Return
a. Customer Responsibility: While we strive for your satisfaction, customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
b. Packaging: We request that you take care to securely package the item(s) for return to prevent any damage during transit. Your attention to packaging ensures a smooth return process.
4. Refunds
a. Processing Time: Our commitment is to process refunds swiftly, aiming for completion within 2 business days upon receiving the returned item(s).
b. Refund Method: Refunds will be issued through the original payment method used for the purchase, providing a straightforward resolution to your return.
5. Exchanges
Regrettably, at this time, we do not offer exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order, streamlining the process for your convenience.
6. Contact Us
a. Initiating a Return: To initiate a return, contact our dedicated customer service team at contact@bookkonline.shop with your order number and the reason for the return. We are here to assist you promptly.
b. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item(s), ensuring a seamless process.
7. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, or if you believe you are eligible for a refund, please contact us at:
- Email: contact@bookkonline.shop
- Phone: +1 502-521-4522
- Address: 1523 Stellar Dr, Kenai, Alaska 99611, USA
We are dedicated to providing a fair and reasonable resolution to any issues you may encounter with your digital product(s). Your satisfaction is our top priority.